1. Overview

At Dogy ePaper, we strive to provide the best digital newspaper platform experience. This Refund Policy outlines the terms under which refunds may be issued for our services.

2. Free Trial Period

No Refund Required: We offer a free trial period for new users to evaluate our platform. No payment is required during the trial period, and therefore no refunds are applicable.

3. Subscription Refunds

7-Day Refund Window: If you are not satisfied with our paid subscription services, you may request a full refund within 7 days of your initial payment, provided that:

• You have not used more than 10% of your allocated resources
• Your account is in good standing
• You have not violated our Terms and Conditions
• The request is made within 7 days of the initial payment

4. Non-Refundable Situations

Refunds will NOT be issued in the following situations:

• After the 7-day refund window has expired
• If you have used more than 10% of your allocated resources
• For domain registration or custom SSL certificate fees
• For add-on services or third-party integrations
• If your account has been terminated for policy violations
• For partial months of subscription (no prorated refunds)

5. Refund Process

How to Request a Refund:

• Contact our support team at support@dogy.co.in
• Provide your account details and reason for refund
• Refunds are processed within 7-10 business days
• Refunds are issued to the original payment method

6. Service Credits

In certain situations, instead of a refund, we may offer service credits that can be used for future subscription periods. This is at our sole discretion and will be communicated to you.

7. Payment Gateway Refunds

Refunds are processed through Razorpay. The actual time for the refund to reflect in your account depends on your bank's processing time, which may take additional 5-7 business days after we initiate the refund.

8. Cancellation Policy

You may cancel your subscription at any time. Upon cancellation:

• Access continues until the end of the current billing period
• No refunds are provided for the unused portion of the billing period
• Your data will be retained for 30 days after cancellation

9. Technical Issues

If you experience technical issues that prevent you from using our service:

• Contact our support team immediately
• We will work to resolve the issue within 24-48 hours
• If the issue cannot be resolved, you may be eligible for a prorated refund or service credit

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact:

• Email: support@dogy.co.in
• Website: https://dogy.co.in